Please read so you'll have a great understanding of whether or not your brace will fit properly, and what happens if it doesn't.
To qualify you must: Contact us within 2 business days of the arrival of your product. The product must be in unworn condition in original packaging and unsoiled. Product must be returned within two weeks.
There's 2 Options for how we can do Size Exchanges:
1. You contact us to inform us you'll be sending your item back and tell us which size you'd like to try instead. We wait until we receive the item from you, and then we send out the new size you've chosen. You must pay to mail the incorrectly sized brace back, and we'll send the second brace back without charging a restocking fee, the only cost is the shipping/handling.
2. When you need the new size sent in a hurry, we can send out the new size right away, but you would have to pay for the product plus shipping/handling again (basically a new order is placed), and we would credit back the original order you placed minus the shipping/handling costs when we receive the original brace that you have mailed back to us (Again there's no restocking fee).
You must contact us prior to sending any item back so you can get a return authorization number. Make sure to send your item's to this address: